Your First Appointment

At Family Health Medical Services (FHMS) the comfort and wellbeing of our patients is our priority. We focus on caring for individuals and families, building long term relationships with our patients, and providing health education on lifestyle, chronic medical problems, and preventative health care measures.

Your first appointment with us is used to introduce you to our practice, establish your medical history, and discuss your health care needs.

What to know before your first appointment:

  • You can expect your appointment to last 30 to 45 minutes.
  • We ask that you plan to arrive 15 minutes early. This will allow confirmation of your demographic and insurance information, collect your copay, and retrieve your vitals, to ensure you are on time for your provider.
  • If you need to cancel or reschedule this appointment, please do so at least 24 hours prior. Our office has a NO-SHOW policy, and you will be charged a $25.00 no-show fee if you fail to cancel or no show this very important appointment.

If you are a new patient and you do not show up for 2 consecutive appointments, and you do not call to cancel, you will receive a call from our patient coordinator and a letter, which also will be sent to your insurance company, notifying you of your termination from the practice.

Submit Your New Patient Request Form

What to Bring: Medical Records

Please bring a list of your medications with their instructions to each visit. If you are taking any controlled medications, you will need to set up an additional appointment with our nurse for a risk assessment before any controlled medication will be prescribed.

During your first visit we will also discuss your past surgical and hospital history. It is necessary for you to retrieve the past 2 years of your medical records PRIOR to your new patient visit. We must receive these records at least 2 days prior to your appointment. If we do not, your appointment may be rescheduled. 

Request for Release of Records

Patient Portal

Manage Your Healthcare Online, anytime.

The Patient Portal is an online resource that provides 24/7 anywhere, anytime access to your medical record and an easy way to communicate to with your Provider. Unlike conventional email, the patient portal is completely secure allowing you real time access to your medications, test results and upcoming appointments.

You will receive your patient portal activation letter in the mail. We ask that you activate your patient portal and complete your health history prior to your first appointment.

How to Activate your Patient Portal Account

How to Update Your Medical Records

COVID-19 Protocols

To protect our patients, families, visitors, and staff against the spread of infection, Family Health Medical Services has implemented the following visitation policy at all sites:

  • All patients and visitors are required to always wear a mask while inside the facility, even if they are fully vaccinated.
  • All patients and visitors will have their temperature checked upon arrival.
  • If you have been in contact with someone with COVID-19 or have had symptoms of COVID-19 within the last 14 days, please do not visit the office.
  • We ask you attend your appointment alone, unless a support person is needed for medical reasons, or accompanying a minor.
  • Visitors should self-screen for contagious diseases before arriving at Family Health Medical Services.
  • All visitors are required to comply with our screening procedures.
  • Practice physical distancing.
  • Wash your hands or use alcohol-based sanitizer frequently

Western New York Locations


95 E. Chautauqua St.
Mayville, NY 14757
Phone: 716-753-7107


103 Allen St.
Jamestown, NY 14701
Phone 716-338-0022
31 Sherman St.
Suites 2200 & 2600
Jamestown, NY 14701
Phone 716-338-9797


216 East Main St.
Westfield, NY 14787
Phone: 716-326-3240